FAQs

Who are RAKQ?

RAKQ is a UK based company specialising entirely in premium South African wine. Established in 2020, we firmly believe that South African wines are being produced to such a high level of quality and value that they deserve better representation in the UK market.

RAKQ operates as a South African online wine retailer, wine club and wine tasting event organiser. We have built up relationships with some of the finest winemakers in the country to bring you their wine and the stories that make them special.

As a customer you can become a member of our wine club, buy wine from our online shop, join our tasting events or work with us to customise an event to your requirements.

How do I use my Wine Club member’s discount

Your wine club member’s discount is automatically applied to items in your cart.

If you have an active wine club membership, simply login to your Account and the subtotal of items in your Cart will be discounted.

Where do we deliver?

Standard delivery covers anywhere in the United Kingdom, except for the Channel Islands.

Please allow up to 5 days for delivery to Northern Ireland, the Highlands, Scottish islands, the Isle of Man and the Scilly Isles.

How long does delivery take?

All deliveries should be received 2-3 days after your order has been processed.

If your wine has not arrived 3 days after being processed, please email us at: contact[at]rakq.co.uk.

Do you charge for delivery?

For all Wine Club packages, delivery is included.

For purchases made through our online shop, a flat rate £7.95 fee is charged for 48h tracked delivery throughout the UK on orders up to £120. For orders over £120 delivery is free of charge.

What packaging and protection do you use?

To reduce our impact on the environment, we opted to use packaging that is recyclable, compostable and biodegradable for all of your orders.

Not only do our transit packs offer the highest level of protection, they are also among the most eco-friendly. The inserts are made of recycled material and will break down in a compost bin in less than 6 months.

What forms of payment do you accept?

We accept PayPal and most credit and debit cards including Visa, Mastercard and American Express.

How do we choose the wine that goes into our Wine Club?

Our in-house wine experts and sommeliers have spent time at the vineyards with the winemakers to taste the wines and understand the wine making and viticultural processes that go into making them.

Each wine is chosen to showcase the quality, wine regions and grape varietals that make up South Africa’s winelands. We will teach you about the wines that we like and, most importantly, we will highlight the best of what South African wine has to offer.

How to change do I change my Wine Club membership to another package?

If you are a Wine Club member and you would like to change to a different Wine Club package or a different renewal frequency, you can do so easily by following these steps:

  1. Go to My Account and select Subscriptions on the left
  2. Click ‘View’ next to your active Wine Club subscription
  3. Click ‘Change Club’ under Subscription Totals
  4. Select the Club Package you would like to change to and Add it to Cart
  5. Complete the checkout process

Please note that your membership will change on the next scheduled renewal date.

So if, for example, you had a quarterly subscription that was scheduled to renew on November 15th, and you changed it to a monthly subscription on October 1st, you would pay for the new subscription and change to the monthly frequency on November 15th.

How frequently are Wine Club packages sent out?

Wine Club packages are sent out on either a monthly, bi-monthly or on a quarterly basis depending on the frequency you select when signing up.

Your instalments should arrive 2-3 days after your order has been processed.

What types of wines do we include in our Wine Club packages?

All of the wines included in our Wine Club packages are of high quality and will take you on a journey through South Africa’s wine regions.

As a member of the Premium or Connoisseur Club you can expect:

  • Red wine: from full bodied Bordeaux-style blends to light and fresh Pinot Noir
  • White wine: from buttery Chardonnays to crisp, mineral Sauvignon Blancs
  • Occasional Rosés: from dry and fruity summer serves to surprising merlot-based rosés

As a member of the Red Wine Club you will receive a larger variety of only high-end South African red wines.

Will you charge me to cancel my Wine Club membership?

No, you can cancel at any time through your Account. Or if you want to take a temporary break you can also choose to pause your deliveries for one or two months.

How does RAKQ’s Gift Card work?

Give the gift of great South African wine without having to worry about their favourite grapes, colour or region.

Buying a Gift Card

RAKQ Gift Cards are electronic and can be sent directly to your loved ones by email or can be printed out by yourself to be gifted in person.

To send it to their email, simply enter their email address in the ‘To’ field after selecting the Gift Card value on the product page.

To print it off, add your own email address in the ‘To’ field so you can print off the voucher code that will be sent to your email.

If an email with the voucher code does not arrive immediately, please check the Spam folder.

Redeeming a Gift Card

To redeem your Gift Card, simply add the wines you would like to redeem your voucher against to your cart and enter your unique Voucher Code on the Cart page.

Any outstanding balance can be redeemed using the same code on future orders.

Can I buy a Wine Club membership or wine as a gift?

Yes. Simply follow the same procedure you would to place an order or join a Wine Club but enter in their delivery details instead of your own.